Network Issues Update

Our DNS server had issues resolving names, which resulted in phone service outage for approximately 10 minutes. We apologize for the inconvenience this may have caused. We took steps to imporve the DNS server up-time.When:    Since 5:25 pm - 5:35 pm (central time zone) on 10/22/2015 Affected Services:    Hosted VoIP Phone ServiceIf you have ... Les mer »

22nd Oct 2015
Service Level Agreement Updated

We have updated section 19 of the Service Level Agreement, which governs Infiniwiz services including IT consulting, helpdesk, maintenance plans, Hosted VoIP, Hosted Exchange, and Hosted Desktop services. You can review the latest Service Level Agreement here. For all existing customers, the updated agreement will take effect on October 30, ... Les mer »

29th Sep 2015
Scheduled Maintenance on 06-06-2015

Our vendor is performing maintenance. Dates Start: 06/06/2015 00:00 CDT Saturday (Midnight) End:   06/06/2015 05:00 CDT Saturday (5:00am) Impact of Work During the maintenance window listed below, our data center will be performing maintenance on a circuit that is part of the Blended Bandwidth Network. Due to the redundant nature of the ... Les mer »

28th May 2015
Scheduled Maintenance on 02-17-2015

Our data center is performing preventative maintenance on uninterruptible power systems. Dates Start: 02/17/2015 07:00 CST Tuesday End:   02/19/2015 17:00 CST Thursday Impact of Work During the maintenance window listed above, data center personnel will be working with a critical power vendor to perform preventative maintenance on the ... Les mer »

4th Feb 2015
Scheduled Maintenance on 11-04-2014

Our data center is performing maintenance for blended bandwidth network. Dates Start: 11/04/2014 00:00 CST Tuesday (Midnight) End:   11/04/2014 06:00 CST Tuesday (6:00am) Impact of Work During the maintenance window listed below, our data center vendors will be performing maintenance to migrate circuits to new optimum paths to improve ... Les mer »

28th Oct 2014
Scheduled Maintenance on 04-04-2014

Our underlying provider is performing a software upgrade. Dates Start: 04/04/2014 01:00 CDT Friday (1:00am) End:   04/04/2014 05:00 CDT Friday (5:00am) Impact of Work During the maintenance window you will experience a 20-30 minute service impact for Origination traffic only, in the following areas:- Illinois- North Dakota- ... Les mer »

26th Mar 2014
Scheduled Maintenance on 03-28-2014

Our underlying provider is performing maintenance. Dates Start: 03/28/2014 01:00 CDT Friday (1:00am) End:   03/28/2014 03:00 CDT Friday (3:00am) Impact of Work During the maintenance window you will experience a 20-30 minute service impact for Origination traffic only, in the following areas:- Georgia- North Carolina- New York- ... Les mer »

26th Mar 2014
Scheduled Maintenance on 03-08-2014

One of our vendors providing data center bandwidth will be performing equipment upgrade. Date & Time 03/08/2014 04:00-07:00 CST Saturday (4am-7am) Impact of Work During this maintenance window, you might experience one or more brief interruptions in service while the maintenance activities are being completed; the interruptions are ... Les mer »

5th Mar 2014
Emergency Maintenance on 01-23-2014

Underlying provider is performing emergency maintenance. Dates Start: 01/23/2014 23:00 CST Thursday (11:00pm) End:   01/23/2014 23:59 CST Thursday (11:59pm) Impact of Work While we expect no service issues during the maintenance window, you may see a temporary partial service interruption, which would affect origination traffic for no ... Les mer »

21st Jan 2014
Scheduled Maintenance on 10-19-2013

During the maintenance window listed below, multiple vendors will be performing hardware upgrades for network services. Due to the redundant nature of blended bandwidth network provided by our data center, this work should be transparent to you, with the possible exception of packet loss and latency as routes re-converge. From10/19/2013 00:00 ... Les mer »

16th Oct 2013

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